Desi Laundry is pleased to provide laundry and dry-clean service to you, subject to your compliance with and acceptance of the terms and conditions set forth below. Your use of Desi Laundry’s service indicates your agreement to be bound by the terms and conditions contained herein. This agreement is strictly between Desi Laundry and its customers and does not in any way constitute or imply any relationship with any other parties.

Order

You can visit our website “desilaundry.in” or you can down load our app and schedule a pick up and delivery or you can directly visit our store during working hours and drop your laundry.

Self Drop off orders:

You will be given a Bill/Receipt, check the Bill/Receipt order for final count and description. The goods will be delivered to the bearer of and on presentation of the receipt, the holder of which shall be deemed to be the rightful owner.

Should the receipt be lost, a written report should be made to us and we reserves its right to call for such indemnity as it considers necessary in the circumstances of the case. Lost Bill/Receipt will require ID, and you will need to sign for the order collected.

Check your order is complete in the shop, the customer shall be deemed to have approved the goods on delivery and no claim whatsoever shall be entertained by us after the goods have left our premises or delivered to the customer.

Home Pickup & Delivery:

Up on scheduling your laundry on our website or App our staff will attend your residence for pick-up and delivery.

Pick-up and delivery will be our top priority. We will try to honor the scheduled timings that you have specified for the pick-up and delivery. We have spent many hours and tested a range of different procedures to help ensure that your pick-ups and deliveries arrive when expected, however, due to certain restrictions and delays, we will not be held responsible.

There may be many service delays due to unforeseen circumstances, including but not limited to weather, traffic, road emergencies, accidents, and road blocks, as well as other problems that are not within our control. There might be unusual circumstances which make it impossible to deliver your order during the scheduled day. We will do all that and will keep you fully informed using email or text messages or telephone. Our policy is that if we cannot deliver on the expected day, it will be delivered immediately the following working day.

We take every means in order to offer you the customer secure service to your pick-up and delivery locations. We will not deliver or pick-up if circumstances arise that prevent any secure delivery or pick-up.

If after placing the order, a customer becomes aware that our staff will not be able to collect or deliver to their address at that time due to any circumstances, the customer must inform us as soon as possible. The company will endeavor to agree another convenient time, but this would be subject to availability by time and date.

If our staff visits the address within the scheduled time and there is no response or is unable to gain access, the customer will be informed. In such circumstances, the company will endeavor to agree another convenient time, but this would be subject to availability by time and date.

Please be advised that if you do not notify us, we are unable to reach you and if you are not present at the time you have chosen for a pick-up or delivery, we will come back for another attempt. After the second attempt to pick-up or delivery your clothes back to you and we are still unable to reach you, then you will incur a Rs.50/- charge for missed Pick-up or delivery and must contact us and choose another time to have the clothes picked or returned.

Please be advised that it is against our wishes to charge you more in addition to your laundry bill. However, please understand that we will be on a very busy delivery schedule, and our routes are time constrained. We must make up for the operational costs of delivery vehicles fuel and time. If your pick-up or delivery timings change, you may please notify us at least two (2) hours prior to the scheduled pick-up or delivery, in order for us to better suit your convenience.

We reserve the right to terminate the account of a person or address where this occurs repeatedly.

We reserve the right to not accept an order or cancel an order if there is reason to suspect staff may be at risk of physical or verbal abuse or if there have been problems of the customer not opening the door to a pick-up or delivery previously or difficulties of access to the premises.

Where an order requires pick-up or delivery above the third floor, should there be no access by lift, either permanently or temporarily, we reserve the right to decline the pick-up or delivery. We would want to be helpful in these situations and would request that the customer contact them and make them fully aware of the situation and needs. Where it is possible, practical and not a health or safety issue, we will endeavor to explore ways to still help the customer but cannot guarantee to be able to do so.

An approximate cleaning charges will be informed to the customer by the time of pick up, please get conformation from our staff if you made any advance payments. The final bill amount will be text messaged or emailed to the customer given mobile number or email address. A receipt will be sent along with the delivery of clothes and customer can pay by cash or upon prior request we will try to made available of handy card swiping machines if you want to swipe your cards.

In some cases like stain care, Household items cleaning; cleaning charges will be assessed after the items reached our processing center, we will inform the customer the amount to be paid for the cleaning before we process, if we failed to inform and processed your garments then there won’t be any extra charges.

Services: We offer the following types of services to its customers;

• WI (Wash & Iron)
• Premium Laundry
• Dry Cleaning
• WD (Wash & Dry)
• Steam Ironing
• Pick-up & Delivery

Wash & Iron and Premium Laundry services charged at a per-KG rate; Dry Cleaning, Wash & Dry and Steam Ironing are charged at a per-item rate.

House hold items charged as per the size or amount of work required to clean or repair the item, an approximate estimate will be billed to the customer by the time of taking order but the final charges will be available after inspection of the item at workshop, if there is any difference in the charges that will be informed to the customer prior to cleaning and item will be cleaned only after customers approval.

Pick-up & Delivery is free for all the orders above Rs.250/- if the order value is less than Rs.250/- customer will be charged Rs.50/- for pick-up and delivery.

We take pride in our services and have most items ready by the following working day. Items waiting to be delivered, timings may vary depending on what day and time of day they are picked up. We deliver all the orders in 72hrs of time except unforeseen or unavoidable conditions as mentioned above.

All Wash & Iron items will be machine washed and dried in a tumble drier and neatly steam pressed under optimal conditions. This service is suitable for your regular or leisure clothing, no house hold item will be accepted under Wash & Iron and no piece by piece checkups, cleaning and attention will be done under Wash & Iron.

Policy for WI(Wash & Iron), Steam Ironing and WD(Wash & Dry)

All Wash & Dry items will be machine washed, dried in a tumble drier and neatly folded under optimal conditions This service is suitable for your house hold items, no regular or leisure clothing will be accepted under Wash & Dry and no piece by piece checkups, cleaning and attention will be done under Wash & Dry.

We advise you to give your formal wear, office wear, Business clothing, White clothing, branded or expensive clothes either in premium wash or Dry-Clean.

We will hold no responsibility if you mistakenly given your poor died clothes, must dry clean clothing’s under Wash & Iron or Wash & Dry. If they are damaged or they damage the rest of your laundry during washing or drying, we hold no responsibility if you mixed your dry-clean or premium clothes in Wash & Iron/Wash & Dry.

We hold no responsibility for the articles with embroidery work with zari, color threads, plastic beads, metal objects, starch items, designer articles, over died articles and torn articles etc. We always advise you to give such kind of articles for Premium wash or dry cleaning. Charges vary for dry cleaning or Premium wash. Please check the current prices with our Staff or check our website www.desilaundry.in.

Policy for Premium Laundry & Dry Clean

All the Premium wash and Dry-clean items are cleaned under optimal conditions and packed separately as per garment nature.

When items are handed over to us here at Desi Laundry, we handle these said items with the utmost care. Our cleaning staff individually inspects each garment and chooses the best way to clean them. We will always individually inspect clothes for Dry Cleaning but keep in mind that we will always look at the wash care label of the garment for the manufacturers specified cleaning instructions.

Wash Care Label Instructions: We exercise great care in processing your articles and use methods best suited to the nature and condition of each article. We clean in accordance with the wash care label instructions. In the absence of this we will consult you but, not be liable in the event that the chosen method damages your clothes.

Although we are unable to accept responsibility for loss or damage to beads, crystals, sequins, buttons, diamante, pearls, buckles, metals etc., due to their inherent unsuitability for dry cleaning, we have unrivaled skill and experience in identifying the most appropriate cleaning methods for each specific piece having examined it’s decorative components.

This is a design issue rather than a cleaning one – we have to rely to a certain extent on the fact that the dressmaker/ manufacturer has attached the beads adequately and has used beads which are suitable for dry cleaning – although we will of course do our best to check and test the components before cleaning.

If a garment is found without the wash care label all such items are cleaned at the owner’s risk, as we will not take responsibility under any circumstances.

Because garments have the tendency for wear and tear, we cannot be held responsible for the weaknesses that garments have due to this aspect. Items such as, but not limited to, suede, leather, and fur have the tendency to weaken over time. Responsibility must also be disclaimed for other aspects of the garments, such as trimmings, buckles, belts, beads, buttons, and sequins etc… In the dry cleaning process, we cannot guarantee that the garments will not shrink or change color or lose color.

All such items are cleaned at the owner’s risk, as we will not take responsibility under any circumstances.

Suede & Leather: Suede & Leather garments are examples of materials that have inherent weaknesses or defects in the material. They are subject to natural flaws. We cannot take responsibility for color imbalance, shrinkage’s, change of texture. The use of incorrect adhesives during garment manufacture to secure hems and other parts or borg linings may result in the adhesive coming to the surface during cleaning, and showing as stains on the surface of the garment and linings and stitches may come apart.

Stain Care: We do not guarantee the removal of all stains. Customers are responsible to mention all the stains when they leave the garments with us. By leaving your stained items with us for stain care; you confirm that you accept our terms and conditions. We will only process stained items under owner’s risk, and the results can not be guaranteed. This means, in the event that the chosen method of processing damages your item we will not be held liable, it is entirely at your own risk.

We aim to remove all stains but in some cases this is not possible. The chances of stain removal are reduced if any non-professional techniques have been applied such as the use of water or soda etc…

We treat problematic stains with great caution but sometimes to achieve results we need to use harsher techniques and chemicals. We may not be able to guarantee the results.

We do not promise to remove or treat any stain that is on any article of clothing. We will try our best, however, some stains will be tough to remove. However, there are some stains that have been scientifically proven to only appear in the presence of water or heat. Such stains have a sugar base, like stains from alcohol or juice.

Much as we would dearly love to guarantee to our customers the removal of every mark and stain from every type of material, we are unfortunately are unable to do so.

General Exclusion

We do our best to carefully inspect and tag or label each piece of clothing in order to prevent missing or misplacement’s. If your garment is not suitable for tagging or labeling, kindly do not give it for cleaning, any damages happened during tagging or result of tagging or post tagging we hold no responsibility of it.

We will use reasonable efforts to maintain a high quality laundry service. We accept no liability for damage due to normal cleaning of items without care instructions and accept no liability for items treated in accordance with the care labels or other instructions provided.

We are not liable for clothing discoloring, shrinking, natural or periodic wear and tear or otherwise changing as a result of normal washing procedures. We reserve the right to refuse to clean any garment.

In addition to this, any garment deliberately torn or damaged by the customer or manufacturer, such as torn denim or torn clothing or patched clothing or shredded clothing will never be accepted in a claim.

Although we are unable to accept responsibility for loss or damage to beads, crystals, sequins, buttons, diamante, pearls, buckles, metals, prints, graphics etc., due to their inherent unsuitability for dry cleaning, we have unrivaled skill and experience in identifying the most appropriate cleaning methods for each specific piece having examined it’s decorative components.

We are not responsible for loss of or damage to any personal or non-cleanable items left in the clothing or laundry bags such as money, jewellery or any other item. Kindly check pockets and compartments before giving for cleaning. While we make every attempt to detect and remove foreign objects from pockets or compartments, objects found are returned no matter what value they are of. We do not guarantee its success in doing so. Furthermore we are not responsible for damage to clothing or to the foreign object resulting from our process.

We reserve the right to donate any clothes that have not been claimed. We will donate any clothes that remain unclaimed after thirty (30) calendar days from the pick-up date. Post 30 days of pick up we hold no liability of the clothes given for cleaning.

By accepting our terms and putting your laundry into our bags and entrusting us with your clothes, you take ownership and responsibility of those items. Any disputes involving another parties items being cleaned using our services will be the responsibility of the customer, because you have accepted the ownership of those specified articles. We hold no responsibility for any consequences that arise there after.

We will not be held responsible to any form of health problems or health disorders or allergic reactions caused by the soaps and chemicals we use or the process we follow. If you have any form of health problems or health disorders or allergic reactions to certain soaps or chemicals, please inform us. However, because of previous washing cycles using the machines, we cannot guarantee that the clothes will not be mixed together with the soaps and chemicals you are allergic to. We cannot be held responsible even though you had stated you have health problems or health disorders or allergic reactions, this will also apply to those soaps and chemicals that you had stated above.

We shall not be liable for any damage to the goods caused by moths, or other insects or any loss, damage or delay due to fire, flood, Act of God, civil war, commotion, or to any cause beyond the control of us.

Re-Clean Policy

Our re-clean policy is applicable to Premium wash, Dry Cleaning items only. We will have its cleaning service re-clean items that, in its absolute discretion were not properly cleaned and have not been worn since they were cleaned.

Although we have quality control wherein we check each garment before we pack, if we are unable to remove stains we usually inform customers before in-hand. If something slips through and you are not completely satisfied with the quality of our dry cleaning, we will re-clean your item free of charge, as long as it’s within 24 hours.

Compensation & Claims Policy

We take full responsibility for the cloths from the moment we issue receipt or pick up from you. Even though we exercise utmost care, there will be instances where items may get misplaced or lost, it is costumers responsibility to count and check every single items before leaving the shop.

In the unlikely event of damage please inform us within 24 hours of receiving your garment. If needed, you must return the damaged garment; we investigate the case and contact the customer within 48 hours.

Count discrepancies must be reported within 24 hours of our delivery of your garments. After that we will not assume any responsibility for damaged or missing items. We are not responsible for any loss after the order is delivered to your watchmen, security person, driver or other person authorized by you.

In no event, will we be held liable or be responsible for any consequential, special, indirect, incidental or punitive loss or damages, whether or not we knew or should have known of the likelihood of any such loss or damages. we disclaims all warranties, express or implied, with respect to the services rendered to the customer.

Please note these issues can only be resolved on mutual discussion because in India we do not have a system or authorized institute or organization to identify or examine how/why/who/when caused the damage or lost the item, but we will arrange an independent analysis by our staff and make an unbiased decision based upon the report.

False Claim

It is your responsibility as a customer to remain honest. We will not be held responsible if you file any false claims, and will seek reasonable and appropriate compensation if you had any intention in harming our reputation. Because there are human errors involved in service, if you have received any item because it was wrongly delivered to you then it will be your responsibility to notify us and return it. If you were to keep it in any way, then you will be held responsible for compensating us.

We reserve the right to change these service terms at any time and have the right to refuse service for anyone at any time. Our information will be available to you on our Website www.desilaundry.in. You will be able to find our service timings and prices.